1. What this page covers
This page sets out when an order can be cancelled and what you receive back at each stage. It sits alongside the Refund & Delivery Policy, which governs refunds after delivery has started, and the Terms of Service. Nothing here limits any non-waivable right you hold under the consumer-protection law of your country of residence.
2. Before processing begins
An order that has been paid for but not yet started can be cancelled in full. Contact us through the Contact page with your order number and the email address on the order, and we will cancel it and refund the full amount to the original payment method.
Because most services begin within minutes of payment, this window is genuinely short. If you need to cancel, message us immediately rather than waiting.
3. Once processing has started
A started order cannot be recalled from the platform it is running against. What is possible depends on how far it has gone:
- Nothing delivered yet: we stop the order and refund it in full.
- Partially delivered: we stop the remainder and refund the undelivered portion. The delivered part is not refundable, because it has been performed as described.
- Fully delivered: the service is complete and cancellation no longer applies. If what arrived does not match what was ordered, the Refund & Delivery Policy governs.
4. Orders we cancel
We may cancel an order ourselves, with a full refund, when the target profile or content is private, deleted or renamed; when the username or link given does not exist; when a supplier cannot fulfil the service; or when the order breaches our Terms of Service or Acceptable Use Policy. We tell you which of these applies.
5. Digital services and the withdrawal period
Our services are digital and typically begin shortly after purchase, so by placing an order you expressly request immediate performance. Where the law of your country provides a statutory withdrawal or cooling-off period for digital services, beginning delivery before that period ends may limit or end the right of withdrawal for the part already performed, to the extent the law allows.
6. How to request a cancellation
Send the request through the Contact page with your order number, the email address on the account and a one-line reason. Never include card numbers, passwords or verification codes. We confirm receipt, check the order record, and reply with the outcome and the reason for it.