1. General principle
We want every order to be delivered as described. Where that is not possible for reasons within our control, you are entitled to an appropriate remedy — completion, redelivery, partial refund or full refund — as set out below. Nothing in this policy limits any non-waivable rights you hold under the consumer-protection laws of your country of residence.
2. Delivery
Orders begin after your payment is confirmed and the required order details (a correct public username or public content link) have been provided. Each package page shows an estimated start time and delivery speed; these are estimates, and actual timing can be affected by platform-side changes, outages or third-party system limits. You agree to keep the target profile or content public and unchanged (no username changes, no deletion, no switching to private) while the order is running.
Because our services are digital and typically begin shortly after purchase, you expressly request immediate performance when you place an order. Where the law of your country provides a statutory withdrawal ("cooling-off") period for digital services, you acknowledge that beginning delivery before that period ends may limit or end the right of withdrawal for the part of the service already performed, to the extent the law allows.
3. Refill guarantee
Some packages include a refill guarantee, meaning that if delivered engagement drops within the stated refill window, we top it back up free of charge. The existence, scope and duration of any refill guarantee are stated on the relevant package page. Refill requests should be sent through the Contact page with your order number. Refills do not cover drops caused by the platform removing the target content, the account becoming private or the username changing.
4. When you can get a refund
You are eligible for a refund in the following situations:
- Undeliverable order: we cannot start or complete the order for a reason on our side; you receive a full refund of the undelivered portion.
- Non-delivery: the order has not started within a reasonable time after the estimated start window and we cannot remedy it promptly.
- Duplicate or incorrect charge: a verified double payment or overcharge is refunded in full.
- Materially deficient delivery: where delivery is substantially below what was ordered and we cannot complete or redeliver, the shortfall is refunded.
- Cancellation before start: if you ask us to cancel before processing has begun, the order is cancelled and refunded.
5. When refunds may be limited
A refund may be reduced or declined where the service (or a portion of it) has already been delivered as described; where delivery failed because you provided a wrong username or link, deleted the content, changed the username or set the profile to private; or where the order breached our Terms of Service (for example, an unlawful target or fraudulent payment). Each request is reviewed individually against the actual order record — these situations do not create an automatic forfeiture, and your statutory rights are always preserved.
6. How to request a cancellation or refund
Send your request through the Contact page with the order number, the email address on your account, the reason, and any supporting screenshots. For your security, never include your card number, passwords or verification codes. We will confirm receipt, review the order and payment records, and reply with the outcome and reasons.
7. How refunds are paid
Approved refunds are issued to the original payment method used at checkout, unless the law requires or you and we agree otherwise. We process approved refunds promptly; your bank or payment provider may need additional business days to post the amount to your account. Where only part of an order is affected, we may offer completion, redelivery or account credit as alternatives — accepting an alternative is always your choice where the law gives you one.